iCall

The iCall Suite is three levels of web-based reporting that allows users to run and email reports on calls made, attempted calls, received calls and missed calls. It enables call data to be presented in live visual wallboards.

iCS Insight

  • View call statistics with a 15-minute data refresh rate via a web browser or mobile device
  • Report on calls to and from a single site
  • View reports in multiple formats which can be emailed to any email address
  • Pre-defined dashboards and report filters
  • Pre-defined wallboard and tiles
  • Historical call analytics to track trends and plan cover for the last 12 months

iCS Report

  • View call statistics in real-time via a web browser or mobile device
  • Report on calls to and from multiple sites
  • View reports in multiple formats which can be emailed to any email address
  • Configurable dashboards and report filters
  • Wallboard with customisable tiles
  • Historical call analytics to track trends and plan cover

iCS Report Premier

  • View live call statistics via a web browser or mobile device
  • Report on calls to and from multiple sites
  • View reports in multiple formats which can be emailed to any email address
  • Configurable dashboards and report filters
  • Wallboard with customisable tiles
  • Historical call analytics to track trends and plan cover
  • View live call waiting for calls and in business statistics by DDI
  • Show agent availability

Real-time – statistics available as soon as agent hangs up. Live – statistics available with call in progress.

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