Our call recording solution provides recording capabilities with flexible and secure controls on calls made via our SIP Trunks and Direct Routing. Call recording can be activated using SIP Manager or SIP Wholesale portals. It is administered within a self-service Call Recording platform.
The Benefits of Call Recording
- All calls automatically recorded
- Recordings can be retained for up to 7 years
- Provides industry regulatory compliance
Analytics 365 Call Recording with Conversation Analytics
Analytics 365 Call Recording provides secure, scalable call recording enhanced with AI-powered conversation analytics. It helps you manage customer interactions, ensure compliance and drive performance by understanding not just what was said, but how it was said.
The Benefits of Analytics 365 Call Recording
- AI-powered transcription & sentiment analysis: Automatically transcribe conversations and visualize sentiment trends to understand customer experience
- Secure, compliant storage: Encrypt recordings at source, redact sensitive data, and control access to support PCI and data protection compliance
- Insightful performance monitoring: Filter and review key conversations to coach teams, resolve disputes, and improve outcomes
- Easy administration: Assign licenses, manage access, and audit user activity through intuitive dashboards
SIP Trunk Call Recording
SIP Trunk call recording offers the ability to record calls that are initiated or terminated onto the PSTN network from a JolaCalls SIP Trunk.
The Benefits of SIP Trunk Call Recording
- Ability to control who can access recordings
- Configurable per SIP Trunk
- Fully automated provisioning via SIP Manager
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